StepChange Debt Charity

New Mobile Phone and Okta Verify Reset

Summary

This document provides a step-by-step guide on how to set up Okta Verify on a new or different mobile device.

Please note that you can only have this on one mobile device at a time.

Guide

Removing Okta from the old device

For this you will need to be logged into your work laptop, old mobile device and your new mobile device.

Open the below link and log in using your cccs.co.uk username and current password.

https://stepchange.okta-emea.com/

Click on your name in the top right corner of the screen and from the drop down select settings.

Click Edit profile and re-enter the requested details. This will bring you back to the settings page but you will now be able to make amendments.

Scroll down to the bottom of the page and in the box titled Extra Verification click Remove.

Setting up Okta on the new device

It will now prompt you to ‘set up Okta Verify’.

Select this and follow the on-screen guide.

Key Step - Once you have scanned the QR Code the app will generate the 6-digit code – ENSURE you click next on the laptop screen and enter the current code showing in the app – if missed the set up will fail and you will need to start again (follow the steps from ‘removing okta from your old device’ but do this on the code you have just set up on the new phone).

FAQ’S

Q: What should I do if something goes wrong?

A: Please call our Service Desk Team who will be able to provide support.

Q: I missed the key step and my set up has failed, what should I do?

A:  Please remove the account from your mobile device and follow the set up again.

Q: I logged into the link but skipped the Okta setup/ the Okta set up prompt didn’t appear. Where can I set this up?

A: In the top right corner of this screen click on the dropdown list (this is the box where your name is). Click into settings and scroll down until you see a box called ‘Extra Verification’. Click set up and this will allow you to complete the process.

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