The Basics: General information and the IT team and Process/Procedure
Covers general information and IT department processes Including: Information on how to speak to IT, wi-fi passwords , SLA's and the escalation path
Colleague Wi-Fi Password
Summary
One of the benefits we offer to all colleagues whilst they’re at work is free Wi-Fi. This allows people to use the inte...
Wed, 2 Jul, 2025 8:11 AM
Service Desk Escalation Path
Summary
This document shows the escalation path that should be followed for any incidents or service request’s that require...
Wed, 2 Jul, 2025 8:10 AM
Incident and Service Request SLA Definitions
Summary
This article shows the service level agreement between Service Desk and Incidents/Service reque...
Wed, 2 Jul, 2025 8:10 AM
Summary
This document provides information on how to contact the IT Team, It Champs in each office and other Details
Contact Information
In relation t...
Wed, 2 Jul, 2025 7:56 AM
Using Fresh: The Easy Way to Get IT Help
Summary
This article provides an overview of the Fresh system, including how to log in, access self-help articl...
Wed, 2 Jul, 2025 7:57 AM