How to Guides- The basics
Covers basic trouble shooting from an end user perspective and FAQ's. Default solution folder.
Colleague Wi-Fi Password
Summary
One of the benefits we offer to all colleagues whilst they’re at work is free Wi-Fi. This allows people to use the inte...
Mon, 16 Dec, 2024 11:23 AM
Service Desk Escalation Path
Summary
This document shows the escalation path that should be followed for any incidents or servic...
Wed, 8 Jan, 2025 11:50 AM
Incident and Service Request SLA Definitions
Summary
This article shows the service level agreement between Service Desk and Incidents/Service reque...
Wed, 8 Jan, 2025 11:46 AM
Summary
The purpose of this document is to provide guidance for all StepChange Colleagues who as part of their role, require amendments or additions to ou...
Fri, 3 Jan, 2025 12:46 PM
Microsoft Edge - Clearing cookies/ permissions and browser history
Summary
This guide provides instructions on how to clear the cache and history in t...
Mon, 16 Dec, 2024 12:19 PM