The Basics: General information and the IT team and Process/Procedure

Covers general information and IT department processes Including: Information on how to speak to IT, wi-fi passwords , SLA's and the escalation path

Colleague WI-FI Password
Colleague Wi-Fi Password Summary One of the benefits we offer to all colleagues whilst they’re at work is free Wi-Fi. This allows people to use the inte...
Mon, 16 Dec, 2024 11:23 AM
Service Desk Escalation Path
Service Desk Escalation Path Summary This document shows the escalation path that should be followed for any incidents or service request’s that require...
Fri, 6 Jun, 2025 2:26 PM
Incident and Service Request SLA Definitions
Incident and Service Request SLA Definitions Summary This article shows the service level agreement between Service Desk and Incidents/Service reque...
Wed, 8 Jan, 2025 11:46 AM
Service Desk: How to get in touch
Summary This document provides information on how to contact the IT Team, It Champs in each office and other Details Contact Information In relation t...
Mon, 28 Apr, 2025 11:54 AM
Using Fresh: The Easy Way to Get IT Help
Using Fresh: The Easy Way to Get IT Help Summary This article provides an overview of the Fresh system, including how to log in, access self-help articl...
Wed, 25 Jun, 2025 1:24 PM