The Basics: General information and the IT team and Process/Procedure
Covers general information and IT department processes Including: Information on how to speak to IT, wi-fi passwords , SLA's and the escalation path
Colleague Wi-Fi Password
Summary
One of the benefits we offer to all colleagues whilst they’re at work is free Wi-Fi. This allows people to use the inte...
Mon, 16 Dec, 2024 11:23 AM
Service Desk Escalation Path
Summary
This document shows the escalation path that should be followed for any incidents or service request’s that require...
Fri, 6 Jun, 2025 2:26 PM
Incident and Service Request SLA Definitions
Summary
This article shows the service level agreement between Service Desk and Incidents/Service reque...
Wed, 8 Jan, 2025 11:46 AM
Summary
This document provides information on how to contact the IT Team, It Champs in each office and other Details
Contact Information
In relation t...
Mon, 28 Apr, 2025 11:54 AM
Using Fresh: The Easy Way to Get IT Help
Summary
This article provides an overview of the Fresh system, including how to log in, access self-help articl...
Wed, 25 Jun, 2025 1:24 PM