StepChange Debt Charity

Our new Wi-Fi password One of the benefits we offer to all colleagues whilst they’re at work is free Wi-Fi. This allows people to use the int...

All the Charities Printers/Photocopiers are connected to our network, which means that they automatically detect when their are running low on toner O...

To request the Service Desk's assistance with a desk move, please take the following steps in the Fresh Portal so the Team can schedule the move when co...

To raise a request for access to an Inbox or permission changes to an existing inbox please follow the below instructions This will enable us to actio...

The new dashboard link for KeyIVR is below: https://dashboard.keyivr.com/ Please use this going forward (21/01/2020) Thank you

Open Outlook > File > Office Account > Office Updates (Update Options) > Update Now  (Will take approx 10 minutes to run) - Reopen Outlook...

If you are using Pulse and experiencing slow speeds or it stopping entirely it could be due to the one following: You repeatedly click the mouse but...

Please find the link below to a Microsoft Teams User Guide.  Teams UserGuide This provides the follow view:

At current the VDI solution support has not been handed over to Service Desk yet as the project has not been completed. Which means we cannot amend or...

Should you require any of the following: Desk Move PC Relocation Laptop Dock relocation Additional PC's Additional Docking Stations A ...