StepChange Debt Charity

If you are having these following issues:  "The email address is incorrect, but it will not let me change it to the correct email"...

If you are having any of these performance issues during Pulse:  "Taking ages to move between screens" "End session button is not showi...

If you are having these issues:  Unlock option is not available" "Will not let me send another activation email" Message 'Account...

If you are experiencing any of these issues:  "Client logs in but it just comes up with a welcome page" "No dashboard is displayed for ...

If you are experiencing either one of these issues:  "Client has an AoE (Attachment of Earnings) which is not being deducted from the clients incom...

If the client's surplus is too high (over £50.00) to be eligible for a DRO. In these cases, it is worth checking the client's income on the detailed...

The client has less than £50.00 p/m available but Pulse is saying they have too much of a surplus for a DRO In this case there are certain payments th...

                                          Online Log-in issue   Client Attempting To Use Online DMP Firstly check with the client that they are...

One reason that you get the above error message can be due to the address is not being registered by the system correctly or the house number/name is missin...

If you do not have the option to send post please check-  If the client has selected "household unaware" as shown below- ...