Primary Scope: To ensure Operations staff have the knowledge and details to escalate issues and incidents effectively
Secondary Scope:
Trigger events: A P1 or P2 Major incident or escalation event .
Escalation |
Name |
Contact Number(s) |
|
Level 1 |
Service Desk |
63499 or 01132355345 |
|
Level 2 |
Lead Service Desk Engineer Paul Lonsdale |
Microsoft Teams |
Paul.Lonsdale@stepchange.org
|
Level 3 |
Service Delivery Manager Luke Saxby |
Microsoft Teams 07539654711 |
Luke.saxby@stepchange.org
|
Level 4 |
Head of IT Operations David Green |
Microsoft Teams
|
David.green@strepchange.org
|
Level 5 |
StepChange CITO Charlotte Chambers |
Microsoft Teams
|
Charlotte.Chambers@stepchange.org |