Home
Solutions
New Ticket
Login
StepChange Debt Charity
0113 235 5345
Home
Home
Solutions
Sign in
Search
Solutions
Explore How-To's and learn best practices from our knowledge base.
General
FAQ
18
Wifi Password Change
Printer or Photocopier Toner Required
Desk Move Requests
Inbox Access and Permissions
KeyIVR - Dashboard
See all 18 articles
Getting Started
1
New Starter - IT Checklist
Facilities
0
Applications
Pulse
15
Pulse Client’s Email/Email Issue
Pulse Performance
Pulse - Email issue/Unable to unlock account
Pulse - Client can't log in
Pulse - Deductions
See all 15 articles
Decision logic
1
Decision Logic - Who to contact?
Portal
2
Portal - Error when trying to run a KYC search
Unable to star email address in Portal
Docutrieve
1
Docutrieve - Error Message
DCS
1
DCS - No DD section
Online DMP
1
OnlineDMP - login problems
Computer
System Setup
1
How to set up dual monitors
Telephony
Mitel Connect
6
Mitel Connect & Contact Centre Start-up Guide.
Issues When Transferring Calls in Mitel
ERR result pop up
Mitel - No Answer button when presented with a call
How to Collect Client Logs from Mitel Connect
See all 6 articles
Genesys
0
Policies
Terms and Conditions
2
VPN Access Terms and Conditions
Mobile Device Email Access Requirements, Terms and Conditions
Return of IT equiptment
1
Return or Reallocation of Leaver IT Equipment
Guides
Mobile Working
1
Changing your Security Question answer for OKTA or password for windows (OKTA Self Service) – March 2021
Facilities
0
Information Security
FAQ
3
Lost or Stolen Mobile Charity Device
How to 7Zip files
How to spot a Phishing e-mail
VPN
FAQs
5
I’m struggling to log in to Forticlient, how can I check my account isn’t locked out?
What is the username format for Forticlient and Okta?
How do I know if softphone is enabled?
VPN Disconnects
FortiClient - Unable to Log in - Tips/Fixes
Service Desk
02 - Major Incident Management
1
Major Incident Process
03 - Incident Communications Process
3
Incident Communications Process
Stepchange Internal Escalation
Dev Escalation Contacts
04 - Service Catalogue
1
Service Catalogue
05 - Standard Operating Procedures (SOP)
68
SOP 002 – Update The OS for the Build – MDT Toolkit currently installed on Deployment01
How to add a Direct Dial
TransUnion Credit Search - Guide for Service Desk
Restoring Taskbar Icons
Unable to connect to network drives when on VPN
See all 68 articles
VPN
1
Installing certificate when charity’s router(Cloud-Shield) has been installed for Home Workers.
VA
Aryza Connect Hub
0