Problem Number: 582

Affected System: Pulse (training system)

Issue summary

The issue presents when:

The Advisor:

  • Create a joint case - both C1 and C2 having email
  • Activate email for C1 and C2

 

Using the online system:

  • Open case using C1 - check Security Details - Looks OK
  • Open case using C2 - check Security Details - Get a blank page unable to update email. This is the error and the page is shown below.
  •  

Current Workaround

N/A

Permanent Solution / Accepted Workaround

 This issue was raised by testers and found in training. It has been closed as there have been no reported occurrences of this by testers or in live over the last 2 years as of December 2025