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User Guides: IT Essentials and Basics
The Basics: General information and the IT team and Process/Procedure
5
Colleague WI-FI Password
Service Desk Escalation Path
Incident and Service Request SLA Definitions
Service Desk: How to get in touch
Using Fresh: The Easy Way to Get IT Help
Service Catalogue
3
KMS Knowledge Base - Who to Contact
Ciphr – Who to Contact
Mylo - Who to Contact
New Starters, Leavers, Job Title Changes and Internal Movers
2
New Starter – IT Checklist and Okta Enrolment
Return of Leavers IT Equipment
Accessibility Resources: Supporting Diverse Needs
1
Microsoft Accessibility: Built-in Features to Support Diverse Needs
Windows - Guides and Settings
4
Windows Settings – Troubleshooting Silent Calls and Sound Settings
Windows 11 Essentials: Your Quick Start Guide
Windows 11 – Keyboard shortcuts
Windows Hello for Business - Sign in Without a Password
Password and VPN Resources
6
Password Reset Guide
New Mobile Phone and Okta Verify Set up
Okta - Self Service: Your Guide to Easy Access
Okta Verify: Changing Your Security Question
Okta Verify/VPN: FAQ’s and Troubleshooting
See all 6 articles
Common Laptop Issues – Help & Fixes
1
Camera – A guide to resolving commonly occurring issues
IT Essentials
3
Access Shared Folders: How to map a network drive
Microsoft Authenticator – What It Is and How to Set It Up
Company Portal: You’re in-Work App Store
Hardware Resources
2
Dual Monitors - A guide for using in-office desk monitors
Autopilot – A guide for setting up your new laptop
