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User Guides: IT Essentials and Basics
The Basics
5
Colleague WI-FI Password
Service Desk Escalation Path
Incident and Service Request SLA Definitions
How to raise a Telephony/IVR Change
Microsoft Edge - Clearing cookies/permissions and browser history
New Starters, Leavers, Job Title Changes and Internal Movers
2
New Starter – IT Checklist and Okta Enrolment
Return of Leavers IT Equipment
Password and VPN Resources
2
Password Reset Guide
Changing your Security Question answer for OKTA or password for windows (OKTA Self Service) – March 2021
Hardware Resources
1
Dual Monitors - A guide for using in-office desk monitors
