StepChange Debt Charity

Pulse 7

• Performance Issues with Pulse? Here's What to Do
• Pulse - Error when sending KYC details
• Pulse - Unable to send post or correspondence
• Pulse - Writeback Error
• Pulse – No Assignment Available

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Decision logic 3

• DLR – ‘Client Data Cannot Be Transferred’ Error
• Pulse Decision Logic – Error Messages and Troubleshooting
• Decision Logic - Who to Contact?

Portal 2

• Portal: Troubleshooting AML/KYC Search
• Portal: Unable to Set Default Email Address

Docutrieve 1

• Docutrieve Error: "Index was out of range" Exception

DCS 2

• DCS and Direct Debits
• DCS – How to Export budgets

Online DMP 2

• Online DMP – Helping clients troubleshoot login issues.
• Online DMP Portal

Key IVR 1

• Key IVR Dashboard - How to access

Microsoft Teams 2

• Microsoft teams – User Guide Resources
• Microsoft Teams Group Creation Requests

Outlook and Email Guides 5

• Outlook -Recreating a profile
• Requesting Inbox Access and Permissions Changes
• Outlook – Items Stuck in Outbox
• Outlook – Troubleshooting Emails not sending
• Outlook – Distribution Groups and Mailbox Amendments

Genesys 2

• Genesys – Troubleshooting Silent calls and Issues answering calls (Resetting a headset profile)
• How to raise a Telephony/IVR Change

DMS 0

Microsoft Edge 2

• Microsoft Edge - Clearing cookies/permissions and browser history
• Microsoft Edge – How to stop tabs timing out

Microsoft Excel 1

• Microsoft Excel – How to open a .xml file

Windows - Guides and Settings 1

• Windows Settings – Troubleshooting Silent Calls and Sound Settings