StepChange Debt Charity

Problem Number: PRB-61 Affected System: DMS Issue summary This issue appears on DMS’s when trying to view the debts on a client’s plan. There are 2 ...

Problem Number: 173 Affected System: DMS Issue summary This issue can present in many ways, Common examples are: The system becoming unresponsive ...

Problem Number: 446 Affected System: PDD Issue summary The shortcut to access the PDD system to amend clients Direct Debits is missing from the window...

Problem Number: 109 Affected System: PDD, DCS’s PDD Issue summary It presents as the PDD system not loading/an error message occurring when trying to ...

Problem Number: 427 Affected System: DMS, DCS Issue summary This presents as multiple error messages showing from DMS and DCS. (Examples Below). Use...

Problem Record: Pulse- Clients Online DMP-"the details you entered were incorrect" message Problem Number: 484 Affected System: OnlineDMP Is...

Problem Number: 504 Affected System: DCS Issue summary When users attempt to print budgets the below error message appears, meaning they are unable to...

Problem Number: 508 Affected System: DCS Issue summary This issue occurs when trying to export budgets from DCS stopping advisors sending out budgets ...

Problem Number: 121 Affected System: DCS/DCS Com's Issue summary This issue occurs when users are attempting to load DCS or DCS Comms from RDS Web...

Problem Number: 566 Affected System: DMS Issue summary This occurs when a client completes a budget using their online account, the WIP is saved and s...