How to enable your user account to use OKTA MFA


The steps below show how to enable your account to use OKTA MFA which is needed when StepChange users VPN from home to our corporate network.


You only need complete steps 2-7 below once, if you change your mobile or uninstall OKTA Verify app in your mobile device then you can reset your MFA or ask Service Desk to reset it and you must repeat the steps 2-7.


  1. Service Desk will add your user account to the necessary applications so that your account will be prompted for MFA when logging in to OKTA.

  2. On your mobile download and install Okta. Verify the app. DO NOT open the app yet.

  3. Login to https://stepchange.okta-emea.com/ using your windows username (@cccs.co.uk) and  windows password.

  4. Click your username in the top right corner and click "settings".

  5. In the settings dialog box select "Extra Verification section"_"Setup tab in "Okta Verify Mobile App" section - as shown in the screenshots below (in example, Android device has been selected).







  6. Now back to your phone open Okta Verify app and select the (+) sign in the left bottom corner of the welcome screen, if you are prompted for any message about allowing the app access to the mobile device select "Allow".

  7. Scan the barcode using Okta Verify app, this will generate a 6 digit code.

  8. Type the 6 digit code in the "Enter code" field and click on "Verify"


  9. Click "Done". Now you have enrolled your device to use MFA.