05 - Standard Operating Procedures (SOP)

SOP 002 – Update The OS for the Build – MDT Toolkit currently installed on Deployment01
Primary Scope: To keep the build up to date with current windows patches and build release version reducing build time applying updates after the event. ...
Thu, 23 Dec, 2021 11:54 AM
How to add a Direct Dial
Go to Shoretel Director and Log in Find the User or Workgroup that requires the DDI tick DDI Range Save If the number is available i...
Thu, 23 Mar, 2023 3:19 PM
TransUnion Credit Search - Guide for Service Desk
See Attachment
Thu, 23 Mar, 2023 3:19 PM
Restoring Taskbar Icons
If you get a call about a user whose taskbar icons have blanked out, you can restore them by browsing to the backup folder for it on their PC (amended the P...
Thu, 23 Mar, 2023 3:20 PM
Unable to connect to network drives when on VPN
The issue is caused by offline files incorrectly setting network shared drive as offline file. To fix it, do the following: 1. Open up...
Thu, 23 Mar, 2023 3:20 PM
Unlocking Advisors In DMS
Open DMS Manager  Click on Record Locks button in the left pane  Lock Type = All Locks, and then select Go Search by scrolling for the client or by th...
Thu, 23 Mar, 2023 3:20 PM
Installing appropriate drivers for HP PC and Laptops
The HP Support Assistant application is helps avoid and resolve problems with the PC using updates and self-help options. It provides and install the best d...
Thu, 23 Mar, 2023 3:20 PM
How to map a network drive
First you will need to navigate to your File Explorer which looks the below:  Then you will select 'This PC' field that wi...
Thu, 23 Mar, 2023 3:20 PM
Creating Security Group in AD
Creating Security Group in AD for folder access in network share drive    In description, enter the request reference number ...
Thu, 23 Mar, 2023 3:20 PM
Where do I put my Okta code?
Never put the Okta code in the password box, it is a separate box that will appear.
Thu, 23 Mar, 2023 3:20 PM