SAGE application either local or RDP has hung or lost the connection to the datastores on the server : StepChange Debt Charity

SAGE application either local or RDP has hung or lost the connection to the datastores on the server

Modified on: Thu, 23 Mar, 2023 3:21 PM

Basically application either local or RDP has hung or lost the connection to the datastores on the server

So to resolve this issue:-

Create RDP session from your laptop
Log on to the Server – that runs Sage – VMGENPRO1APP02 – as yourself – you are admin
From computer management select services then search for the SAGE 50 Services.
- From here restart the SAGE 50 Accounts Data Service v24 that is enable

Test the connection again or get the user who reported the issues to retest.

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