Our ref: INC-119702


Whilst I have not resolved why the email didn’t generate I have located the log file on the server and provided the information for CAM to process the payments today 

 

What I did to investigate this was and this needs documenting in fresh please  

 

  1. LOGGED ONTO WebSeries Server and 
    1. Opened DDMO manager and checked the status of the jobs 

 

 

  1. As you can see the job to process the BACS extraction ran at 5am. This means that the system has processed the files and DOES NOT need to be run again so DON’T RUN IT 
  2. I then clicked on EDIT this job and looked at notifications 

 

 

  1. This tells you where the output emails go – this needs to be looked at as the operational one is right but the Service.desk email is no longer live so you will not be getting the emails to perform morning checks – 
  2. I then checked the payments mailbox to see if the file was there – what Mary did was send me the detials of the notification from when it last run 

 

From: webseriesreports@stepchange.org <webseriesreports@stepchange.org>

Sent: 30 June 2021 05:02

To: Client Asset Management <paymentqueries@stepchange.org>; Service Desk <Service.Desk@stepchange.org>

Subject: Completed Processing

Starting: Name: StepChange BACS Extraction, Type: Extract. Request - 30/06/2021 05:00:00, Method: Timed, Operator: VMWBSPRO1APP01\WebSeriesPCOuser.

+++++++ Summary +++++++

Started: 30/06/2021 05:00:03

Duration: 00:01:43.2508609

Ended: 30/06/2021 05:01:46

Application: StepChange DD Payers. Bank account records: 2 totalling: £511.00.

 

Log file: C:\WebSeries\subsystems\directdebit\log\StepChange_BACS_Extraction-20210630050003.log

 

  1. As you can see this gives a location for where the log files go to prove the job has run successfully 
  2. On the server there is a desktop link to this folder in WebSeries – click this and 
    1. Filter on date and look for the log file entry for 5am. 

 

 

  1. What CAM need is the information in the log file – so open the log file and cut and paste the information and email to CAM so they can reconcile 

 

2021/07/01 05:00:01.73, Information, Start: Name: StepChange BACS Extraction, Type: Extract. Request - 01/07/2021 05:00:00, Method: Timed, Operator: VMWBSPRO1APP01\WebSeriesPCOuser. 

2021/07/01 05:01:13.07, Information, End: Name: StepChange BACS Extraction, Type: Extract. Request - 01/07/2021 05:00:00, Method: Timed, Operator: VMWBSPRO1APP01\WebSeriesPCOuser.