I have had a session with John from Prodec which we recorded (can you check you can access this please)

 

https://stepchangedebtcharity365-my.sharepoint.com/:v:/g/personal/clairey_cccs_co_uk/ET_1AjetFwdJg7lUc8pfUk4B3vud-3KXGl49w8DLNrK4ew?email=Claire.Yates%40stepchange.org

 

He has provided us access to manage our OnCall

 

The video shows how to amend the OnCall call routing