Open the link via: https://stepchange.okta-emea.com/app/UserHome and sign in using your cccs.co.uk email address (username@cccs.co.uk) and your Windows password.  

  • If you are in the office and connected to the network, you may not need to sign in and you should also be able to change the password via pressing CTRL, ALT + DEL and clicking “Change a Password” 

Once signed into OKTA, in the top-right of the page, you will see your name: Logo Description automatically generated with low confidence 

 

Click on your name and you will see the following options: 

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Please click on “Settings” 

Once opened, in the top-right please click the edit profile button: 

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You will then get a prompt to enter your current password and then the 6-digit Okta code from the mobile app, please complete these steps.  

Table Description automatically generatedOnce complete, the password change option will unlock, in which you can change the password having it meet the complexity.  

 

 

 

 

 

 

 

 

Once finished, click change password and this will have updated the password on ALL platforms in which the windows password was used as credentials.  

 

 

FAQ(s)  

(Q) When working from home - I have changed the password, but my laptop is still only unlocking with the old password, what do I do to update this?  

  1. Once you have changed the password, you will need to either log out of the forticlient VPN and back in with the new password/just log into the VPN with the new password if not connected. Once on the VPN, LOCK your screen (WINDOWS KEY + L / CTRL, ALT + DELETE – LOCK SCREEN) and re-enter the NEW password. This will then unlock the hardware and update the password.  

 

(Q) I’ve forgotten my password, so I can’t access OKTA Self-Service?  

  1. Head back to the login page via OKTA and underneath the password field you will see “Need Help Signing In” Click on this and then choose the “Forgotten Password” link – This will then ask for your cccs email address in which you enter and then follow the next processes.  

 

Q)  I’m not set up for the OKTA Self-Service so the above question doesn’t help? 

      (A)  To set this up, you will need to follow the above process for changing your password. However, when you click the “Edit Profile” button, you will miss out the password change and go down to the forgotten password – text and security question tabs and complete them: 

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(Q) I don’t know my password at all, so I can’t access the hardware and I can’t change it via OKTA or windows? 

(A) Please contact Service Desk in which you may need to manually have it changed, but you will need to be in the office for the password change to apply to your hardware/account.