StepChange Debt Charity

DLR – ‘Client Data Cannot Be Transferred’ Error

Summary

This article helps identify and resolve the most common reason for a clients information not transferring over to DLR from DCS. The DLR error message reads:

“An error has occurred, and the client data cannot be transferred to DLR.”

Common Causes and Fixes

“/” in Address

Some addresses pulled from postcode lookup may include a forward slash or leave the house name blank.
Fix: Update the address manually in DCS.

Missing Date of Birth (Client or Partner)

DLR requires a date of birth for both the client and their partner (if applicable).
Fix: Add any missing dates of birth in DCS.

'Care Of' Address Present

A selected 'Care Of' address can block data from transferring.
Fix:

• Deselect the 'Care Of' address in DCS
• Run the client through DLR
• Re-add the 'Care Of' address after

FAQ’S

Q: I have followed the guide and the client’s information still wont transfer, what should I do?

A: Make your TL aware as depending on the situation a client’s data can be inputted manually if needed then raise a ticket in fresh. Please add a note that you have followed this guide.

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