StepChange Debt Charity

Mylo – Who to Contact

Who to contact

Mylo and its content (e.g. the debt advice portal) is managed by the Learning and Development Team.

If you have issues, queries or a suggestion please reach out to your line manager first then contact the Learning and Development Team. Email:

[email protected]

How to Access

Mylo can be accessed through the Stepchange folder located on your desktop.

One to One Save error

If an error is appearing when attempting to saving your one-to-one, please follow the below:

Review the text and remove any special characters such as smiley faces/emojis. (e.g. 😊). - This often occurs when the text has been copied from another app (e.g word, outlook)

Ensure you only have Mylo open once (in one tab) and open it in a separate window. 

(Most of the time is an emoji)

FAQ’S

Q: I’m trying to set my objectives and behaviours and am unsure how, what should I do?

A: Please contact a POC or your line manger and they will be able to provide documentation on how to action this.

Q: I’m coaching new starters and there mylo accounts aren’t working who should I contact?

A: The service desk team can check to see if an account is on mylo for you but any further changes would need to go through Learning and development.

Revision History