FAQ

Default solution folder, feel free to edit or delete it.

DataShare Incident
The Datashare service is handled by a 3rd party and isn't an internally managed system.  Please direct any queries to PwC.
Wed, 6 Jan, 2021 2:41 PM
WFM not Displaying Correctly
WFM is set to open in Google Chrome by default If you use the shortcut on your desktop it will open and display correctly Please do not use any ...
Thu, 20 Aug, 2020 3:10 PM
Return or Re-Allocation of Leaver IT Equipment
Return of Leaver IT Equipment to The Charity – Roles and Responsibilities Line Managers are responsible for the safe return of IT equipment and to ens...
Fri, 14 May, 2021 9:32 AM
Incident and Service Request SLA Definitions
    INCIDENTS Priority Definition Service Level 1 Critical - (Internal)Complete outage or major degradation of a critical service across charity or i...
Thu, 12 Aug, 2021 9:39 AM
How to raise a Telephony Change/IVR Request in Fresh
Telephony Change Requests Scope The purpose of this document is to provide guidance for all StepChange Colleagues who, as part of their role, requir...
Fri, 13 Aug, 2021 9:10 AM
Recreating a profile in Outlook
Open the start menu (bottom left) > Type and enter the “Control Panel” (just start typing, there’s no search bar) >  Find “Mail (Microsoft...
Thu, 26 Aug, 2021 3:29 PM
Clear Edge Cache
To get to the browser settings you will need to select the 3 horizontal dots and from the drop-down menu select Settings.              ...
Mon, 3 Apr, 2023 4:47 PM
End User Password Reset Guide
Open the link via: https://stepchange.okta-emea.com/app/UserHome and sign in using your cccs.co.uk email address (username@cccs.co.uk) and your Window...
Mon, 3 Jul, 2023 10:46 AM