If you are experiencing either one of these issues: 

  1. "Client has an AoE (Attachment of Earnings) which is not being deducted from the clients income"
  2. "No sign of client's DEA (Direct Earnings Attachment) on the client's budget"


You are expected to add a client's Income, as they receive it in their bank account. This means deductions like DEAs or AoEs should already be counted for, as they will be deducted before the client receives their income.


For example:


Client has £50 p/m AoE on their income. They are supposed to receive £1050 p/m income, but because of the AoE, they will only received £1000.


Therefore - Income should be recorded in Pulse as £1000.00 p/m, as this is what they receive in their bank account.


Thank You,

Service Desk