The client has less than £50.00 p/m available but Pulse is saying they have too much of a surplus for a DRO
In this case there are certain payments that would no longer continue if a client was to go ahead with a DRO. In these cases, the money going towards those expenses would be free to add to a client's surplus. This in turn can mean the client has more than £50 p/m available, meaning that the DRO would fail. These payments include:
- Arrangements that are in place for priority debts (check the 'Your priority payments' screen)
- Payments going towards 'Hire Purchase' vehicle agreements (check the fixed spending screen)
If these payments exist on the account, You should consider these when assessing the client's surplus
Thank You,
Service Desk