Open the start menu (bottom left) >
Type and enter the “Control Panel” (just start typing, there’s no search bar) >
Find “Mail (Microsoft Outlook 2016) and open >
Click “Show Profiles” >
You’ll see one name “Outlook” >
Select this and hit “Remove” >
Once removed >
Hit the “Add” >
When prompted enter the name “Outlook-2” >
Hit next, and keep going through “Next” (it may prompt you to enter your cccs email address/password – please complete this) >
Once you hit “Finish” reopen outlook and this should be working fine (you may need to add your departmental inboxes again)