Problem Record: PDD: Desktop Shortcut : StepChange Debt Charity

Problem Record: PDD: Desktop Shortcut

Modified on: Wed, 10 Dec, 2025 2:57 PM

Problem Number: 446

Affected System: PDD

Issue summary

The shortcut to access the PDD system to amend clients Direct Debits is missing from the windows desktop.

Current Workaround

N/A

Permanent Solution / Accepted Workaround

A Permanent Solution has resolved this issue. The pdd system is now accessed through RDS web and user guides have been added to the solutions library in Fresh.

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Problem Record: PDD: Desktop Shortcut

Modified on: Wed, 10 Dec, 2025 2:57 PM

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