Problem Number: 584
Affected System: OnlineDMP, DMS, DCS
Issue summary
When a client agrees a budget using the online portal it shows as agreed in DMS but there is no Budget information on DCS. This cause client dissatisfaction as there recent budget information is not available.
Current Workaround
This error is picked up by the Review Teams Daily report’s which advisors investigate.
If a client calls apologies to them for the inconvenience and make them aware this is a known issue that is being investigated by the IT team (Application support).
Its Important that a ticket is raised regarding this via fresh.
This will be assigned to the application support team who will run a workaround fix.
Permanent Solution / Accepted Workaround
The above work around the current process while this is under investigation. The latest work on this identifies that:
- There are no DCS budget messages being logged to the DCS trace file. DMS has these.
- The DCS serve is entering a zombie or unresponsive state. When a WCF service is in a "zombie" or unresponsive state, it typically means the underlying host process (like IIS or a self-hosted ServiceHost) is no longer processing requests, but the process itself is still running. Recovery generally requires restarting the service host process and implementing robust error handling to prevent the state from occurring again.
Solutions are being investigated.