Problem Number: 614
Affected System: Pulse
Issue summary
In pulse’s chat some clients are coming through with no DAV number or client reference. Example image below:
Current Workaround
Advisors should:
Ask the clients for these details and advise as normal
Take a print screen of the error and he client’s details
Raise a fresh ticket including the above information
Permanent Solution / Accepted Workaround
This error was resolved and the last report occurrence of this was in 2023.