Problem Number: 499
Affected System: Pulse, Breathing space portal
Issue summary
When a breathing space application is submitted via pulse 2 applications with different reference numbers are created instead of one. These appear with either the same start date or up to 2 days difference.
Example of issue below
Current Workaround
Raise a fresh ticket which will be assigned to the application support team.
Reach out to the breathing space team via email.
Permanent Solution / Accepted Workaround
The root cause has been identified:
When a request to INSS fails because the BS Reference and INSS reference number are missing, and the case is resubmitted, the system creates a new BS number and reference for the client instead of reusing the original ones.
As this is a manual process cause the issue not the system the problem record has been closed.