Problem Number: 632
Affected System: Pulse, Online DMP
Issue summary
Clients are unable to either complete there account registration or reset the password for their online accounts. The error appears on the clients end at the memorable question stage of set up or when following reset links.
This issue is confirmed when each of the below has been checked on the clients account:
- the email is accurate
- reset links have been sent and tried by the client
- the email hasn’t been used twice
- the email address is in okta
- no error messages are showing in Pulse-Security or Okta.
Current Workaround
Please check what you can on your end then raise a fresh ticket which will be sent to app support.
App Support will run additional checks and update via the ticket; the ticket will be added to the record of the problem while its being investigated.
These tickets are key as they ensure issues are prioritised correctly.
Permanent Solution / Accepted Workaround
This problem has been added to Azure Devops which is how developers track their work. Business analysts are currently discussing a way forward and the best option to fix this. Updates will be given in Project Management meetings and when a resolve is found information will be shared.