StepChange Debt Charity

A couple of things to check before raising a ticket.  Has only 1 solution been selected? This can be identified by going to the review s...

If you are unable to progress a client as there is no Assignment available (see below image) Open the client history and take a screenshot of the l...

If there is no end session button- It may be that you are unable to see the end session button. To rectify this you can simply press the three dot...

•Firstly, ask the client about what’s been happening since they last spoke to us and ensure that we’re fully updated on any changes in their circumstances ...

If when you open verification it does not present you with the clients solution (like below image) you will need to refer this to a debt advisor for them ...