StepChange Debt Charity

If you are having any of these performance issues during Pulse:  "Taking ages to move between screens" "End session button is not showi...

If you are experiencing either one of these issues:  "Client has an AoE (Attachment of Earnings) which is not being deducted from the clients incom...

If the client's surplus is too high (over £50.00) to be eligible for a DRO. In these cases, it is worth checking the client's income on the detailed...

The client has less than £50.00 p/m available but Pulse is saying they have too much of a surplus for a DRO In this case there are certain payments th...

                                          Online Log-in issue   Client Attempting To Use Online DMP Firstly check with the client that they are...

One reason that you get the above error message can be due to the address is not being registered by the system correctly or the house number/name is missin...

If you do not have the option to send post please check-  If the client has selected "household unaware" as shown below- ...

A couple of things to check before raising a ticket.  Has only 1 solution been selected? This can be identified by going to the review s...

If you are unable to progress a client as there is no Assignment available (see below image) Open the client history and take a screenshot of the l...

If there is no end session button- It may be that you are unable to see the end session button. To rectify this you can simply press the three dot...