Problem records IT Guides- to edit
For information on the problems/ work arounds that require IT- guides to be written up
Run the below into the DMS Database
BEGIN
&a...
Tue, 18 Nov, 2025 12:47 PM
In SEQ search Q164
Go down to the error and look at the row before this.
This line before the error will show the creditor c...
Tue, 18 Nov, 2025 2:10 PM
Get the time frame for the missing writebacks by contacting the Data team.
In Pega run the MissingWritebacksRec with the above times in the ...
Tue, 18 Nov, 2025 2:12 PM
Access Okta
To access External Okta go to https://stepchange.okta-emea.com/ and log in as normal. Once logged in on the App Dashboard you sh...
Tue, 18 Nov, 2025 2:13 PM
Restarting the Portal servers ( VMINTPRO1APP01 and VMINTPRO1APP02) may not resolve the issue as they do not have any services linked to Portal, and they onl...
Tue, 18 Nov, 2025 2:14 PM
Follow the steps on the script attached
Step 1 - Enter the client/s reference number - if batch_id is null this shows that the amount is visible in D...
Tue, 18 Nov, 2025 2:14 PM
Infrastructure / Environments action
1. Request an app pool refresh of Portal (VMSRVPRO1APP01 & VMSRVPRO1APP02) from Infrastructure; also request a re...
Tue, 18 Nov, 2025 2:15 PM
After testing with ROLLBACK in daily, take the following steps:
1) Change back to COMMIT and save the file in this location: \\VM01DCSPRODBA01\DataFixes...
Tue, 18 Nov, 2025 2:17 PM
Check the assignment on the case is in the ProblemFlowWorkbasket stage.
Go into Designer Studio - App - Assign-Workbasket
Click the filter Next to '...
Tue, 18 Nov, 2025 2:18 PM