Problem records IT Guides- to edit
For information on the problems/ work arounds that require IT- guides to be written up
The main issue here was that the drops and non-payers files did not generate and thus the emails associated with these were not sent.
We were able to regen...
Tue, 18 Nov, 2025 12:27 PM
Needs completing: Second day of month end (see system calendar)
To check for and hopefully eliminate these duplicates in
advance, around 3-4pm of the...
Tue, 18 Nov, 2025 12:29 PM
Log onto ServicePulse - vmnsbdev1app01:81/#/ (make sure the configurations are as follows):
Go to Failed Messages and group by Message ...
Tue, 18 Nov, 2025 12:36 PM
1. Remove the apostrophe in the creditors name within DMS
2. Send out the CPF's for the rest of the creditors using BACS Config
3. Manuall...
Tue, 18 Nov, 2025 12:37 PM
Runtime error; remote onto both VMRARPRO1APP03 & VMRARPRO1APP04, open the IIS Manager, open the the dropdowns on the left to get to the app p...
Tue, 18 Nov, 2025 12:37 PM
Request Database Access via Fresh for [NSB.Communications.Writer.Sagas] and [NSB.Communications.Writer.Timeouts] live databases (both host...
Tue, 18 Nov, 2025 12:38 PM
Contact Infrastructure and request an app pool refresh VMRARPRO1APP01 and VMRARPRO1APP02
Tue, 18 Nov, 2025 12:39 PM
If you run the below script into Genprodba04, changing the *'s for the client ref, this will return the error as to why the call us page is showing.
...
Tue, 18 Nov, 2025 12:41 PM
*** N.B. ONLY APPLICABLE WHERE STEP 3 FAILURE IS DUE TO "Operation must use an updateable query." ERROR ***
Pass to the DB...
Tue, 18 Nov, 2025 12:46 PM
Example
[#241983]
Client unable to log in to account | StepChange Debt Charity (freshservice.com)
The only groups a
client sho...
Tue, 18 Nov, 2025 12:47 PM