Problem records IT Guides- to edit
For information on the problems/ work arounds that require IT- guides to be written up
Log onto ServicePulse - vmnsbdev1app01:81/#/ (make sure the configurations are as follows):
Go to Failed Messages and group by Message ...
Tue, 18 Nov, 2025 12:36 PM
Runtime error; remote onto both VMRARPRO1APP03 & VMRARPRO1APP04, open the IIS Manager, open the the dropdowns on the left to get to the app p...
Tue, 18 Nov, 2025 12:37 PM
Request Database Access via Fresh for [NSB.Communications.Writer.Sagas] and [NSB.Communications.Writer.Timeouts] live databases (both host...
Tue, 18 Nov, 2025 12:38 PM
Contact Infrastructure and request an app pool refresh VMRARPRO1APP01 and VMRARPRO1APP02
Tue, 18 Nov, 2025 12:39 PM
If you run the below script into Genprodba04, changing the *'s for the client ref, this will return the error as to why the call us page is showing.
...
Tue, 18 Nov, 2025 12:41 PM
Example
[#241983]
Client unable to log in to account | StepChange Debt Charity (freshservice.com)
The only groups a
client sho...
Tue, 18 Nov, 2025 12:47 PM
Run the below into the DMS Database
BEGIN
&a...
Tue, 18 Nov, 2025 12:47 PM
In SEQ search Q164
Go down to the error and look at the row before this.
This line before the error will show the creditor c...
Tue, 18 Nov, 2025 2:10 PM
Get the time frame for the missing writebacks by contacting the Data team.
In Pega run the MissingWritebacksRec with the above times in the ...
Tue, 18 Nov, 2025 2:12 PM
Access Okta
To access External Okta go to https://stepchange.okta-emea.com/ and log in as normal. Once logged in on the App Dashboard you sh...
Tue, 18 Nov, 2025 2:13 PM