Standard Operating Procedures (SOP)

External number for Service Desk
If you need to contact Service Desk while not in the office. Dial 0113 235 5345
Thu, 23 Mar, 2023 3:22 PM
Email Group Amendments
To raise a request to change or update an email group, please follow the below instructions which provide guidance as to where you can do this using the Fre...
Thu, 23 Mar, 2023 3:22 PM
DCS
Please copy the two attachments in this ticket onto your desktop. One is for DCS, the other for DCS Comms.  They both provide a remote link directly t...
Thu, 23 Mar, 2023 3:22 PM
Forcing a Group Policy update.
If a user requires a permission change done via GPO (Group Policy), this can be forced via the below command.  Once the changes are made via Activ...
Thu, 23 Mar, 2023 3:22 PM
No network connection to PC
If you notice that your PC is no longer displaying a valid network connection then there are a few steps you can take that may fix your issue. 1) ...
Thu, 23 Mar, 2023 3:23 PM
Map Network Drive
Windows 10 Map a network drive to get to it from File Explorer in Windows without having to look for it or type its network address each time. 1....
Thu, 23 Mar, 2023 3:23 PM
CipHR Permissions/Amendments
Should you require permissions changes within CipHR, please contact HR directly as they are responsible for changes to the HR system Thank you Servi...
Thu, 23 Mar, 2023 3:23 PM
KMS Knowledge base
KMS and Knowledge base content is not administered by the IT department If you have any questions, queries or suggestions please direct these to your ...
Thu, 23 Mar, 2023 3:23 PM
Unable to log into CipHR
If you are entering your credentials into CipHR and are unable to log in, please follow the below instructions DO NOT enter a username and password ...
Thu, 23 Mar, 2023 3:23 PM
MyLo 121 Form Issue
Sorry you’re having problems with the one to one form.   This error message often appears where text has been copied from one program (e.g. Word or Out...
Thu, 23 Mar, 2023 3:23 PM