StepChange Debt Charity

Basically application either local or RDP has hung or lost the connection to the datastores on the server   So to resolve this issue:-   Cr...

Silent from Inception: For calls that come in silent from the start, we would require the audio settings of the device to be checked on the machine an...

Dropped Calls Check reason for Drop in Brightmetrics If you have the Callers number with date and time Go to Trunk Activity Detail Add Caller ID t...

I have had a session with John from Prodec which we recorded (can you check you can access this please)   https://stepchangedebtcharity365-my.sharepoint...

If you need to contact Service Desk while not in the office. Dial 0113 235 5345

If you see items stuck in your outbox, restart Outlook in case the network connection has been interrupted. If this fails, then the cause is most likely tha...

If you have replaced your Mobile Phone and have previously used the Okta Verify App to use our VPN you will need to speak to the Service Desk to reset your ...

To raise a request to change or update an email group, please follow the below instructions which provide guidance as to where you can do this using the Fre...

Please copy the two attachments in this ticket onto your desktop. One is for DCS, the other for DCS Comms.  They both provide a remote link directly t...

If a user requires a permission change done via GPO (Group Policy), this can be forced via the below command.  Once the changes are made via Activ...