05 - Standard Operating Procedures (SOP)

INSS Breathing Space IT Support and Documentation
Insolvency Service Operating Hours for IT problems The Insolvency Service operating hours are Monday to Friday 9.00 – 17.00 Business Continuit...
Thu, 23 Mar, 2023 3:20 PM
SD Morning Checks Video
https://stepchangedebtcharity365.sharepoint.com/sites/ID/SD/_layouts/15/Lightbox.aspx?url=https%3A%2F%2Fstepchangedebtcharity365.sharepoint.com%2Fsites%2FID...
Thu, 23 Mar, 2023 3:20 PM
Creating a 3rd Party VPN User
Creating a 3rd Party VPN User   These accounts are usually created for 3rd party support companies to be able to access our network via the VPN and logi...
Thu, 23 Mar, 2023 3:20 PM
No B: Drive Fix and Guide
Go to PDQ Install B: Drive Fix Then  Offline Files Disable
Thu, 23 Mar, 2023 3:20 PM
Install Visio
To install Visio Go to PDQ Find Visio 2013 Leeds Push to their device No license required
Thu, 23 Mar, 2023 3:20 PM
Creating a groups in MS Teams
1. Click Teams highlighted below   2. Click Join or create a Team     3. Click Create a Team   4. Click Build a team from scrat...
Thu, 23 Mar, 2023 3:21 PM
Forticlient Upgrade boot loop
When you are installing some of the users forticlient if they come back and advise that they are experiencing a boot loop like the following:   Please w...
Thu, 23 Mar, 2023 3:21 PM
How to Add INSS Breathing Space Portal Users
Log onto https://identity-management.insolvency.gov.uk/ Click on Manage your team Add a Team Member Check the ticket for the u...
Thu, 23 Mar, 2023 3:21 PM
actiTIME Guide - User Access, Permissions, Password Resets
Thu, 23 Mar, 2023 3:21 PM
actiTIME user maintenance overview video
Run through of actiTIME user Maintenance-20210625_101737-Meeting Recording.mp4
Thu, 23 Mar, 2023 3:21 PM