Standard Operating Procedures (SOP)

Teams on Mobile Phones
If you are experiencing issues logging onto Teams via an app on your Mobile Phone, you may now be unable to log in, or are prompted to re-enter your O365 Cr...
Thu, 23 Mar, 2023 3:23 PM
TransUnion Access or Removal
If you require members of your team or you yourself need access to TransUnion Please complete the below request for in Fresh by Selecting the below in the p...
Thu, 23 Mar, 2023 3:23 PM
Microsoft Teams Group Creation Requests
If you require a New Group to be created in Microsoft Teams please raise a request in Fresh using the below pre-configured form Please note that once ...
Thu, 23 Mar, 2023 3:23 PM
Agent Manager log in
if users are struggling to log in to agent manager with error 'username or password incorrect' then this could be because the WECC ini file isnt bei...
Thu, 23 Mar, 2023 3:23 PM
Prodec Escalation Path
Thu, 23 Mar, 2023 3:23 PM
Create and save IVR prompts using the MiTel Connect Client
Create and save IVR prompts using the MiTel Connect Client.   This guide provides a convenient method for creating audio recordings using the MiTel Conn...
Thu, 23 Mar, 2023 3:23 PM
Guide for Installing InTune (Android)
Installing Intune Company Portal: Go to Play store and search for the app “Intune Company portal”:     Download and Install the app.   O...
Thu, 23 Mar, 2023 3:24 PM
Guide for Installing InTune (iPhone)
Installing Intune Company Portal: Go to iPhone App store and search for the app “Intune Company portal”:       Download and Install the app...
Thu, 23 Mar, 2023 3:24 PM
Edge Stop Tabs Timing Out
Select the three dots in the top right corner of your web browser and in the list click Settings In the new tab in the settings list on the lift cl...
Tue, 11 Apr, 2023 11:00 AM
Google Chrome Stop Tabs from Timing Out
Select the three dots in the top right corner of your browser From the new drop down menu click Settings Once this loads up on the m...
Tue, 11 Apr, 2023 11:01 AM