05 - Standard Operating Procedures (SOP)

No network connection to PC
If you notice that your PC is no longer displaying a valid network connection then there are a few steps you can take that may fix your issue. 1) ...
Thu, 23 Mar, 2023 3:23 PM
Trust Relationship
If you are trying to log on to a machine that hasnt been used for a while then you may get the below error: If you are presented with this then we ...
Thu, 23 Mar, 2023 3:23 PM
Logging into Outlook 2016/365
When logging into Outlook for the first time on a PC or when setting your profile up you need to configure it to use our internal Exchange Server. C...
Thu, 23 Mar, 2023 3:23 PM
Outlook mailbox full
If you see a message saying your mailbox is full or that you're approaching your quota limit, you'll need to delete some items in your mailbox. ...
Thu, 23 Mar, 2023 3:23 PM
Map Network Drive
Windows 10 Map a network drive to get to it from File Explorer in Windows without having to look for it or type its network address each time. 1....
Thu, 23 Mar, 2023 3:23 PM
CipHR Permissions/Amendments
Should you require permissions changes within CipHR, please contact HR directly as they are responsible for changes to the HR system Thank you Servi...
Thu, 23 Mar, 2023 3:23 PM
Outlook not sending emails
If outlook has stopped sending emails then follow the below steps: 1. check the tray in outlook along the bottom to see if you can see the following e...
Thu, 23 Mar, 2023 3:23 PM
KMS Knowledge base
KMS and Knowledge base content is not administered by the IT department If you have any questions, queries or suggestions please direct these to your ...
Thu, 23 Mar, 2023 3:23 PM
Unable to log into CipHR
If you are entering your credentials into CipHR and are unable to log in, please follow the below instructions DO NOT enter a username and password ...
Thu, 23 Mar, 2023 3:23 PM
MyLo 121 Form Issue
Sorry you’re having problems with the one to one form.   This error message often appears where text has been copied from one program (e.g. Word or Out...
Thu, 23 Mar, 2023 3:23 PM