05 - Standard Operating Procedures (SOP)
if users are struggling to log in to agent manager with error 'username or password incorrect' then this could be because the WECC ini file isnt bei...
Thu, 23 Mar, 2023 3:23 PM
Create and save IVR prompts using the MiTel Connect Client.
This guide provides a convenient method for creating audio recordings using the MiTel Conn...
Thu, 23 Mar, 2023 3:23 PM
Installing Intune Company Portal:
Go to Play store and search for the app “Intune Company portal”:
Download and Install the app.
O...
Thu, 23 Mar, 2023 3:24 PM
Installing Intune Company Portal:
Go to iPhone App store and search for the app “Intune Company portal”:
Download and Install the app...
Thu, 23 Mar, 2023 3:24 PM
Select the three dots in the top right corner of your web browser and in the list click Settings
In the new tab in the settings list on the lift cl...
Tue, 11 Apr, 2023 11:00 AM
Select the three dots in the top right corner of your browser
From the new drop down menu click Settings
Once this loads up on the m...
Tue, 11 Apr, 2023 11:01 AM
SERVICE DESK
Users logged in to RDS
.
IT Service Desk
...
Wed, 24 Jan, 2024 3:12 PM