StepChange Debt Charity

Problem Number: 40 Affected System: DCS Issue summary There is an issue where the clients surplus in DCS shows as a wrong or an old amount on the budg...

Problem Number: 42 Affected System: DMS, DCS, COP Issue summary There is an incorrect DAS reference against a client’s plan. This is picked up by advi...

Problem Number: 69 Affected System: DLR Issue summary This occurs when trying to load a clients account in DLR, the below error message appears: &qu...

Problem Number: 73 Affected System: Pulse Issue summary Priority debts are not showing in the PAP meaning when the DMP surplus is generated it is inac...

Problem Number: 88 Affected System: Online DMP Issue summary This can present in multiple different ways and prevents the client from being able to ac...

Problem Number: 132 Affected System: Pulse Issue summary When entering the verification screen, incorrect solutions and incorrect verification section...

Problem Number: 270 Affected System: Creditor Website Issue summary This is usually reported by creditors to there in Charity liaison who will then ra...

Problem Number: 354 Affected System: TCS, DLR Issue summary Advisors are unable to navigate paste the summary page. The page presents normally and sta...

Problem Number: 639 Affected System: Pulse Issue summary Some client messages are not showing on the pulse chat window. Advisors are unable to see t...

Problem Number: 499 Affected System: Pulse, Breathing space portal Issue summary When a breathing space application is submitted via pulse 2 applicati...