StepChange Debt Charity

Problem Number: 468 Affected System: Pulse Decision Logic Issue summary When this issue occurs, Pulse presents incorrect debt solutions to the client ...

Problem Number: 480 Affected System: Pulse Issue summary The monthly summary section in Pulse will show a different Debts/Income/Spending/surplus desp...

Problem Number: 487 Affected System: Pulse Issue summary This occurs on the debt screen on pulse when a debt is entered with an account number that is...

Problem Number: 457 Affected System: Pulse Issue summary On a clients account duplicate assignments are appearing on the review page. See example belo...

Problem Number: 664 Affected System: Pulse Issue summary When a PAP is generated, it is showing the dollars symbol instead of pounds. The amount is ac...

Problem Number: 456 Affected System: Pulse Issue summary A client reference number isn’t appearing at the top of the client’s case in pulse. Advisors ...

Problem Number: 489 Affected System: Pulse Issue summary This occurs in pulse when advisors are verifying the clients debt solutions.  When...

Problem Number: 463 Affected System: Pulse, Vision Blue Issue summary This occurs when a client chooses an IVA as their debt solution and is then pass...

Problem Number: 522 (initial investigation) 594 (continuation) Affected System: Pulse/OnlineDMP Issue summary When clients are attempting to login to ...

Problem Number: 536 Affected System: Pulse Issue summary This occurs when the advisor attempts to open a client uploaded document in a pulse chat. The...