Known Issues and Workarounds
Here you can view; issues we know about, any workarounds, and next steps, such as a permanent solution or accept workaround
Problem Number: 645
Affected System: DMS
Issue summary
This issue occurs when a creditor’s name is changed or edited. The set-up date associated to th...
Tue, 23 Dec, 2025 12:24 PM
Problem Number: 632
Affected System: Pulse, Online DMP
Issue summary
Clients are unable to either complete there account registration or reset the pas...
Tue, 23 Dec, 2025 1:03 PM
Problem Number: 547
Affected System: Pulse
Issue summary
This occurs when clients on a joint plan choose to follow separate debt solutions and the pla...
Fri, 2 Jan, 2026 10:44 AM
Problem Number: 244
Affected System: OnlineDMP
Issue summary
A client is shown an error page (usually stating 'an error has occurred' or ‘we c...
Fri, 2 Jan, 2026 1:25 PM
Problem Number: 654
Affected System: Pulse, OnlineDMP
Issue summary
The assignment disappears from a client’s case meaning advisors can’t continue the...
Fri, 2 Jan, 2026 1:57 PM