StepChange Debt Charity

The main issue here was that the drops and non-payers files did not generate and thus the emails associated with these were not sent. We were able to regen...

Problem Number: 141 Affected System: Daily Reconciliation Issue summary Daily Reconciliation auto matches a posted payment transaction (cheque) to 2 d...

Problem Number: 73 Affected System: Pulse Issue summary Priority debts are not showing in the PAP meaning when the DMP surplus is generated it is inac...

Problem Number: 132 Affected System: Pulse Issue summary When entering the verification screen, incorrect solutions and incorrect verification section...

Problem Number: 354 Affected System: TCS, DLR Issue summary Advisors are unable to navigate paste the summary page. The page presents normally and sta...

Problem Number: 639 Affected System: Pulse Issue summary Some client messages are not showing on the pulse chat window. Advisors are unable to see t...

Problem Number: 582 Affected System: Pulse (training system) Issue summary The issue presents when: The Advisor: Create a joint case - both C1 a...

Problem Number: 389 Affected System: Pulse, Online DMP Issue summary This issue presents in multiple ways but the main symptom is clients not being ab...

Problem Number: 547 Affected System: Pulse Issue summary This occurs when clients on a joint plan choose to follow separate debt solutions and the pla...

Problem Number: 530 Affected System: Client Comms Issue summary Something intermittently causing Q164 to say stuck at "start". This usually ...