05 - Standard Operating Procedures (SOP)

Guide for Installing InTune (Android)
Installing Intune Company Portal: Go to Play store and search for the app “Intune Company portal”:     Download and Install the app.   O...
Thu, 23 Mar, 2023 3:24 PM
Guide for Installing InTune (iPhone)
Installing Intune Company Portal: Go to iPhone App store and search for the app “Intune Company portal”:       Download and Install the app...
Thu, 23 Mar, 2023 3:24 PM
Edge Stop Tabs Timing Out
Select the three dots in the top right corner of your web browser and in the list click Settings In the new tab in the settings list on the lift cl...
Tue, 11 Apr, 2023 11:00 AM
Google Chrome Stop Tabs from Timing Out
Select the three dots in the top right corner of your browser From the new drop down menu click Settings Once this loads up on the m...
Tue, 11 Apr, 2023 11:01 AM
Call Stuck in Mitel
Open Mitel Connect; hit the top left arrow drop down and click Settings In the new window select the Call Routing In the Call Routing ...
Thu, 23 Mar, 2023 3:24 PM
RDS - stuck sessions, logging out users
          SERVICE DESK Users logged in to RDS .           IT Service Desk                             ...
Wed, 24 Jan, 2024 3:12 PM
Incident Clouse Process
  Document Control  Version  1.0  ...
Mon, 18 Sep, 2023 4:01 PM
How to access the PDDDDE system through RDS Web (with permissions)
Open up RDS Web located on your desktop (may also be in the StepChange folder): Log in using cccsnt/USERNAME and your windows password: When ...
Tue, 19 Dec, 2023 5:00 PM